Terms of Use

CarePlanPay is an independent software tool for provider record keeping and invoice preparation. It is built for small providers who want a clearer way to organise records before sending invoices.

CarePlanPay is not affiliated with, endorsed by, or operated by the NDIA or NDIS. It is independent software and does not act for any government agency.

CarePlanPay helps providers organise service records, participant and provider details, support notes, invoice preparation, invoice PDFs, support note PDFs, and manual invoice email workflows.

• CarePlanPay does not approve claims.
• CarePlanPay does not guarantee payment.
• CarePlanPay does not submit NDIS payment requests unless a future feature explicitly says so.
• CarePlanPay does not provide legal, accounting, tax, clinical, or NDIS advice.
• CarePlanPay does not replace provider judgement or provider obligations.

Providers remain responsible for checking participant plans, service agreements, pricing rules, delivered supports, records, invoice details, and whether invoices should be issued.

Users must provide accurate information, keep account access secure, and only upload documents or records they are authorised to use.

CarePlanPay may change during early access. Features may be added, changed, limited, or removed. Support is manual and best-effort during early access.

We aim to keep CarePlanPay available and reliable, but maintenance, interruptions, errors, or delays may occur. We do not promise uninterrupted service.

Users are responsible for retaining their own business records. CarePlanPay helps organise and export records, but it should not be the only place a provider keeps required records.

• Do not enter false invoice or support information.
• Do not upload data unless you have authority to use it.
• Do not try to bypass access controls or security checks.
• Do not use CarePlanPay for harassment, unlawful conduct, collection threats, or misleading statements.

To the extent permitted by law, CarePlanPay's liability is limited. Nothing in these terms excludes rights or consumer guarantees that cannot be excluded under Australian Consumer Law.

Questions about these terms can be sent to support@careplanpay.io.