Privacy Policy

We collect only what we need to provide CarePlanPay, support users, manage billing, protect the service, and improve reliability.

• Account details such as name and email.
• Provider and workspace details such as provider name, ABN, contact details, and payment details if entered.
• Participant-related records entered by users.
• Service logs, support notes, invoice details, uploaded documents, and pasted document text.
• Billing and subscription details from Stripe, but not full card numbers.
• Support communications.
• Technical logs, device, browser, and session information.

CarePlanPay may hold participant-related support information entered by providers. Users must only enter information they are authorised to handle.

• Directly from users.
• From uploaded or pasted documents.
• Through service and invoice workflows.
• From Stripe billing events.
• From system logs.

• Provide the app.
• Create provider workspaces.
• Prepare invoices and support notes.
• Manage subscriptions and billing status.
• Support users.
• Protect security, audit activity, and improve reliability.
• Improve the product.

We do not sell personal information. We may share information:

• With service providers such as hosting, cloud infrastructure, email, Stripe, and analytics or logging tools if used.
• Where required by law.
• With user direction or consent.

Core app data is intended to be stored in Australian-region infrastructure where configured. Some third-party providers, including Stripe, cloud, email, and software infrastructure providers, may process or store data outside Australia depending on their systems.

We use reasonable technical and organisational safeguards, including access controls and audit or logging measures. No internet service can promise perfect security.

Users can request access to, or correction of, personal information by contacting support@careplanpay.io.

We retain information while an account or workspace is active and as needed for legal, audit, support, backup, and legitimate business purposes. Deletion requests are handled manually during early access.

Privacy concerns should be sent to support@careplanpay.io first. If a privacy concern is not resolved, users may contact the Office of the Australian Information Commissioner.

Privacy questions can be sent to support@careplanpay.io.